customer-facing technical billing specialist ( Work From Home)TSG Outsourcing

How to Apply:
 
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/6jCzuQw2WhQsN3Kf8
 
Rate: $7.5/hr, and earn up to PHP 79,000+/month.
Schedule: US time zones (PST/EST)
 
CUSTOMER-FACING TECHNICAL BILLING SPECIALIST (WORK FROM HOME)
 
About the Role
 
Experienced Customer-Facing Technical Billing Specialist to join the growing Billing Support team. The role involves handling billing, payments, subscriptions, and usage-based pricing inquiries for our AI-powered coding tool. The position requires a high level of technical understanding to explain complex billing logic and usage-based pricing to customers.
 
Responsibilities:
Manage customer-facing billing and account support via email and chat
Explain usage-based pricing and billing logic to users
Investigate and resolve billing issues by reviewing account history, usage data, and system logs
Diagnose and replicate billing-related bugs and document them for Engineering
Identify and handle fraud- or legal-related inquiries
Collaborate with Engineering and Product teams on edge cases
Maintain billing FAQs, internal SOPs, and technical documentation
Identify patterns in billing/system issues and recommend improvements to tooling or policies
Must Have Qualifications:
4+ years of experience in customer support, billing operations, technical support, or implementation roles within a SaaS, subscription-based, or usage-based product environment
Demonstrated experience with billing topics such as refunds, credits, subscription management, payment recovery, or usage-based pricing models
Comfortable reasoning about technical or usage-based systems (e.g., quotas, limits, API usage, consumption-based models)
Experience investigating and troubleshooting technical issues (reviewing logs, replicating bugs, root cause analysis)
Track record of cross-functional collaboration with Engineering, Product, or Compliance teams
Strong written English skills
High attention to detail and accuracy with financial data
Ability to work independently with minimal supervision
Experience creating or contributing to SOPs, knowledge bases, or internal process guides
Strong judgment handling sensitive data, fraud, or legal escalations
Based in the Philippines with a stable home internet connection
Nice to Have Qualifications:
Hands-on experience with payment processors (e.g., Stripe) or ERP/accounting platforms (e.g., Xero, QuickBooks)
Experience with observability or support tooling (Sentry, Kibana, Jira, Intercom, Salesforce, or Looker)
Background in client implementation, system onboarding, or user acceptance testing (UAT)
Experience supporting AI-powered products, developer tools, or highly technical user bases
Familiarity with workflow automation tools (e.g., HubSpot, Zapier)
Previous experience in a high-volume, ticket-based support environment with SLAs