Customer experience specialist- luxury fashion brand (korean bilingual mnl)Teledirect Telecommerce Phils Inc

#BeMore Are you a customer service Rockstar who wants to be part of our team for one of the biggest Online Luxury Fashion platform in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for #BeMore Are you a customer service Rockstar who wants to be part of our team for one of the biggest Online Luxury Fashion platform in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for a Customer Experience Specialist to join our growing family. Come home and start your #BeMore journey with TDCX today! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 25 years of experience and more than 270 industry awards What is your mission? As a Customer Experience Specialist , you will be working with our Luxury Fashion Brand Account to deliver #happier customer experience. You will provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support. You are also required to perform these job functions: Advisory and support services for our international premium clients concerning the order process Answering to customer requests (phone calls and emails) Styling, shopping and selection of key - pieces of the current season up to the completion of whole looks Close cooperation with our Payment, Warehouse and Shipping departments Who are we looking for? Must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field. At least 6 months - 1 year (s) of Customer Service experience in the BPO industry Excellent verbal and written knowledge of English Profound experience in customer service within the luxury fashion industry as well as in dealing with premium clients Competence in style and good knowledge of the high-end fashion brands Working computer skills required (MS-Office) Proactive, good organizational skills and time management
Monster

Philippines
Permanent
Full-time