Customer experience leadSanofi

The Customer Experience LE is accountable for the following:
Focus on growth by enhancing our customer engagement strategy, creating more synergies between isolated actions
Lead with innovation by implementing strategic and data-driven multi-channel engagement and experiences, meeting core business objectives. Increase patients & physicians virtual healthcare engagement and adherence in offering them personalized and relevant digital experiences
Reinvent how we work by enabling to connect with Sanofi audience, patients and doctors, through critical moments of care and transforming virtual care program into a customer engagement and growth vehicle
Accelerate efficiency by defining and ensuring a smooth HCPs journey from discovery; diagnosis; prescription and follow-up and adherence and collecting, unifying and activating data across this ecosystem​
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.