Customer experience agent - fort - bdo chineseAlorica

Job Category: Customer ExperienceJob Description:As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.Responsibilities and Duties
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications for Internal CandidatesRequirements
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
Up to 21 days of PTO
Paid holidays and sick time
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps * Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Qualifications:Same Posting Description for Internal and External Candidates
Alorica

Taguig City, Metro Manila
Permanent
Full-time