Customer Delight SpecialistMyKuya Technologies

Delight our customers to have a positive memorable experience when talking to you and resolve their concern
Be the customer advocate in our team by hearing our their inputs and championing it in our organization
Organize & respond to inquiries in Zendesk and actively improve efficiency
Identify root cause of concerns and resolve them by taking preventive measures to address them through available communications channels
Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continously reduce the common reasons for people to reach out to our Chat/Email Support
Raise the bar for customer delight to the extent that our customers share how delightful their experience talking to you was and come up with creative initatives to make that happen
Experience: You have a few years of experience in delighting customers
Delight: You know the difference between just providing support and truly delighting a customer
Care: You care deeply about customers and can put yourself in their shoes
Communication: You can commnicate well with various stakeholders.
Direct but Kind: You can deliver your message in a crafted and concise way by being direct but kind
Familiarity with Zendesk: You have used Zendesk at its full power and know how to fully utilize the functions to make your work more efficient and can continously improve the process in collaboration with operations team
Paid Vacation Leave
Paid Sick Leave
Paid Holidays
Associate / Supervisor Customer Service Internet 1 opening Bachelor's degree graduate
MyKuya - #YourHelpingHandOnDemand MyKuya is a technological platform which aims to provide on-demand help to service-seeking Consumers and Enterprises by matching them with trained and capable Partners. With both Consumer and Enterprise Solutions, our Kuyas and Ates are available to happily assist with a variety of daily errands, making your day-to-day life easier and more efficient. Created with the values of Bayanihan and nation-building in mind, we at MyKuya firmly believe in the goal of creating 1 million job opportunities in the Philippines. We want to create a productive and inclusive economic system that everyone can grow and benefit from.
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