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Job Responsibilities :
Using a computerized system, responds to customer questions in a call center environment.
May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs clients about services available and assesses customer needs.
Minimum Qualifications:
- BPO experience is a plus but not necessary
- High School / SHS Graduate
- Excellent to above average English communication skills
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Other Info
Permanent
Full-time
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Metacom
About the company
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