Customer care specialistinDinero

Job Highlights
Work From Home
AWESOME Company Culture!
Competitive Salary with Allowances & Technology Reimbursement
Job Description
Our clients are our most valuable asset and developing a trusted relationship is paramount to our success. The Client Renewal Specialist will execute full client lifecycle engagement management and is actively involved in managing all phases, including client onboarding, quarterly business reviews, client renewals, and client retention initiatives. The Client Renewal Specialist will possess excellent communication, project management, and client service skills. As a trusted client partner, you are laser-focused on a positive client experience above everything else.
Required/Demonstrated Skills:
You possess impeccable relational skills and can create win/win environments for all parties that you work with.
You have a consultative approach and a collaborative nature, you enjoy building relationships.
You work with clients to ensure they are leveraging our services and technology solutions effectively and finding value in the service we provide.
An overall team player willing to jump and support wherever possible across all functional areas of the business.
Culture advocate, actively participating to ensure a great employee and team experience.
Duties / Responsibilities:
Enhance client relationships, and identify account growth strategy.
Manage client renewals, ensuring renewals, upsell, and expansion opportunities are provided and utilized with clients.
Own corporate visibility into client engagement status.
Develop client value propositions and participate in pricing strategies, this position is accountable for identifying discrepancies between quoted and actual work in all client engagements.
Create communication protocol for each client with the goal of increasing revenue and profitability.
Work collaboratively with Client Experience teammates to provide relevant client data as needed.
Help to maintain above-average industry average client retention rates.
Manage client information, consistently updating CRM and project work items in Karbon and HubSpot.
Advocate client needs/issues cross-departmentally
Requirements
Qualifications:
2+ years in sales, client experience, account management or equivalent history in a client success role.
Impeccable written and verbal communication skills.
Detail-oriented and analytical.
Strong team player, thrives in a multi-tasking environment and can adjust priorities on-the-fly.
CRM experience required.
Bachelor's degree required.
Benefits
Dental and Medical
Education support
Miscellaneous allowance
Sports (e.g. Gym),
Regular hours, Mondays - Fridays
Remote Work
Happy Hour every Friday
Performance based bonuses
Incentives and Loans
Retirement plan
inDinero

Makati City, Metro Manila
Permanent
Full-time