Customer care specialistDMCI Homes

RESPONSIBILITIES
Assist in handling clients' concerns
Appropriately and timely coordinate and relay clients' concerns and inquiries
Assess clients' concerns by getting data and information from concerned departments
Consistently follow-up on the progress of clients' concerns and requests
Recommend viable solutions based on the data gathered
QUALIFICATIONS
Graduate of any four (4) year degree course (preferably Business and Hospitality related course)
Minimum of 1 year relevant experience in customer service of a real estate company or in a BPO industry
Has a good customer relations skills, friendly demeanor, can-do attitude, and willingness to help at all times
Can handle work pressure and has good temper in handling different types of customer
Has a postive attitude and project professionalism at all times
Adept in MS Office Application, familiar on PIVOT table an advantage
Has excellent negotiation and customer service skills