Customer care specialistGolden ABC, Inc. (Corporate)

The Customer Care Specialist will assist and support customer requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service.
DUTIES AND RESPONSIBILITES:
1. Ensure accuracy of record and documentation of all customer service actions taken within and outside the Helpdesk.
2. Receive, log, track, and monitor Customer Care Helpdesk tickets.
3. Assist in solving customer needs/issues by investigating and troubleshooting reported concerns.
4. Collaborate with different departments and groups in handling and resolving customer issues and follow problems through to resolution.
5. Adhere to with Service Level Agreements (SLA) and Standard Operating procedures.
6. Provide excellent customer service and ensure efficient resolution to exceed customer's expectations.
*Note: Other duties related to the responsibilities and output of the position but not included in this document may be assigned by the immediate superior.
QUALIFICATIONS
- Graduate of management, business administration, entrepreneurship or equivalent
- Minimum 1 year of related experience. Preferably with six (6) months experience in a BPO industry on a Customer Service Retail account.
- Full-time position(s) available