Customer Care Senior RepresentativeNTT Data
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Within the Healthcare domain resource is expected to:
Provides efficient and courteous client
services through telephone, e-mail or online.
Answers basic routine questions following preestablished guidelines and performs routine research on client inquiries.
Refers complaints to higher levels.
Applies general knowledge of commonly-used concepts, practices, and procedures in
support of assigned client group.
Maintains appropriate records and performs related administrative and clerical functions.
Uses computerized system for tracking, information gathering, and / or troubleshooting.
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Permanent
Full-time
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Quezon City, Metro Manila
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