Customer care representativeQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Receive, record and administratively process all incoming complaints correspondences. Take complaint calls and provide appropriate judgment.
Primary Responsibilities
Ensure compliance with QBE policies, procedures and relevant legislations
Maintain effective communication with customers
Record received complaints via phone and email, review details and determine correct department to provide appropriate solution
Review claim and policy related to complaints to verify that claim was processed in timely and correct manner by the Business Unit
Ensure complaints are recorded and acknowledged within 24 business hours upon from the date the complaint was first reported to QBE.
Manage emails received from AFCA
Record and manage non general insurance complaints (CTP)
Work closely with customer relations department together including Ops, IDR and EDR team.
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
NA
Preferred Competencies/Skills
Customer service skills
Proficiency in MS tools
Analytical and negotiation skills
Excellent verbal and written communication skills (English)
Preferably with Case Management Skills
Preferred Experience
At least 1-2 years of BPO experience
At least 1 year experience with insurance, claims or complaint handling.
Preferred Knowledge
Preferred Basic Knowledge of Insurance
Basic Knowledge of Customer Service
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls
Application Close Date: 29/06/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Manila City, Metro Manila
Permanent
Full-time