Customer care representativeStoreHub Sdn Bhd

In the Customer Care Representative role, you'd be responsible for creating an innovative customer experience and building strong relationships with our customers over phone, email, and chat. As the company's first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.
You don't need to be an expert or know everything about our industry (even we don't!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
What you will do:
Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email, and chat.
Be the first point of contact for all incoming tickets and distribute to the related teams.
Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product.
Advise customers on the status of hardware deliveries, installations or bug fixes.
Learn to follow and maintain a streamlined bug filing process.
Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end.
How you will need to be:
Extremely determined to solve customer's problems accompanied by a willingness to go the extra mile.
Highly curious in asking the right questions to get to the root cause of an issue.
Able to pick up technical concepts and information, quickly.
Responsive to feedback and apply it immediately.
Able to multitask and switch between tools, effortlessly.
Resourcefulness in finding solutions when things are unclear.
What you will need:
A Big passion for helping small businesses
Lots of self-drive with motivation and desire to succeed
People-Loving/People-Serving Attitude
Ability to speak, read, write in Tagalog and English
Strong conversational and rapport-building skills
Strong problem-solving skills
Numerate, analytical, with good attention to detail
Fast Learner
Willingness to "go the extra mile" if required
Team player that enjoys working in an energetic, fun, environment
Keen interest in professional development and career growth
Intermediate/Advanced level of Computer / Tech Savviness
There is a shift requirement. You will only work 5 days a week, but the days of your shift may include a weekend or holiday shift.
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Entry Level / Junior, Apprentice Customer Service Information Technology / IT 3 openings Bachelor's degree graduate
StoreHub is one of Southeast Asia's fastest growing technology companies with a revolutionary business platform for SMEs. We help business owners manage and grow their businesses in today's fast changing world. From a cloud-based POS system to inventory management to e-commerce, we're building a platform for awesome businesses. As a venture-backed startup, we have been growing exponentially over the last 6 years, and now serve thousands of businesses across the world from our offices in Kuala Lumpur, Shanghai, Manila & Bangkok.Our goal is to build a culture of meaningful work, where every person on the team works towards a shared vision while engaging their role in a personally satisfying manner.The people who succeed with us are most clearly defined by their competency and humility. These are the values that are most important to us, and we expect this of every team member at StoreHub starting with our leadership team.If this is something that you resonate with, we'd love to meet you. Join us in building a new kind of organisation, one that is built upon the foundations of excellence, fun and creativity.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time