Answer tickets sent to Zendesk.
Tagging the concern (e.g., messaging, templates, etc) sent to Zendesk
Coordinate with the supervisor for unfamiliar concerns.
Sending reports by the end of the day on how many tickets were solved and what needs to be followed up.
Call the client if necessary.
Qualifications:
Computer Literate
Excellent verbal and written English
With at least 3 years of Technical Support experience
Organized and disciplined - consistency in attendance
Perks
Quarterly Bonus
Free meals
Travel allowance with attendance qualifiers
Health Insurance
No cap Profit Sharing by the end of the year
Submit profile
Curogram Hub
About the company
Curogram Hub jobs
Cebu City, Central Visayas
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About the company
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