Customer care representative - arabicIHG Corporate
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 14/07/2021
About Us
IHG® is one of the world's leading hotel companies, with more than 375,000 people working across almost 100 countries to deliver True Hospitality for everyone while delivering the best returns for our hotel partners. IHG franchises, leases, manages or owns nearly 5,367 hotels and 799,923 guest rooms in almost 100 countries, with nearly 1,718 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world's first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.
You'll know our hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Regent, Voco Hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Resort, Holiday Inn Club Vacations, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, Candlewood Suites, EVEN Hotels, HUALUXETM Hotels and Resorts, and Avid Hotel.
We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.
At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Your day to day
We are looking for candidates who are native/fluent speakers of Arabic and can communicate in English and who have the ability to quickly develop relationship with our guests.
Our Customer Care Representatives will represent the company by coordinating all aspects of Priority Club Programs and liaison between the guest and hotels to maintain member satisfaction.
Job Summary-
Coordinate all aspects of member account services by serving as the primary point of contact and resource to resolve Priority Clubs service concerns and make decisions in relation to point adjustments.
Provide support to hotels for information. Function as a central source of marketing information for both guest and hotel and act as liaison between member and hotel to ensure customer satisfaction.
Provide support in other departments such as Guest Relations and Priority Club areas by:
Acting as resource in order to provide assistance, solutions and research for difficult situations. Handle escalation calls.
Coordinate with Company co-partners to resolve point/mile discrepancies.
Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised, or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
Perform a variety of administrative support duties as assigned. Prepare reports, charts, presentation data, or logs as required and according to established specifications. Answer inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal and external contacts to convey appropriate information. Compose clear and concise correspondence as requested or required. Copy, route, and file appropriate documents in an accurate and timely manner. May review, track data from, complete and/or monitor other functional reports as needed.
What we need from you
Ideally, the role will need candidates with experience in customer service, call center, contact center, BPO, sales, and/or hotels but we are interested in you even if you don't. Some of our best employees came to IHG with no work history at all.
Apply
Hotel Brand: IHG Corporate
Location: Philippines, National Capital Region (Manila), Makati City
Job number: EMEAA02744
IHG® is one of the world's leading hotel companies, with more than 375,000 people working across almost 100 countries to deliver True Hospitality for everyone while delivering the best returns for our hotel partners. IHG franchises, leases, manages or owns nearly 5,367 hotels and 799,923 guest rooms in almost 100 countries, with nearly 1,718 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world's first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.
You'll know our hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Regent, Voco Hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Resort, Holiday Inn Club Vacations, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, Candlewood Suites, EVEN Hotels, HUALUXETM Hotels and Resorts, and Avid Hotel.
We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.
At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Your day to day
We are looking for candidates who are native/fluent speakers of Arabic and can communicate in English and who have the ability to quickly develop relationship with our guests.
Our Customer Care Representatives will represent the company by coordinating all aspects of Priority Club Programs and liaison between the guest and hotels to maintain member satisfaction.
Job Summary-
Coordinate all aspects of member account services by serving as the primary point of contact and resource to resolve Priority Clubs service concerns and make decisions in relation to point adjustments.
Provide support to hotels for information. Function as a central source of marketing information for both guest and hotel and act as liaison between member and hotel to ensure customer satisfaction.
Provide support in other departments such as Guest Relations and Priority Club areas by:
Acting as resource in order to provide assistance, solutions and research for difficult situations. Handle escalation calls.
Coordinate with Company co-partners to resolve point/mile discrepancies.
Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised, or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
Perform a variety of administrative support duties as assigned. Prepare reports, charts, presentation data, or logs as required and according to established specifications. Answer inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal and external contacts to convey appropriate information. Compose clear and concise correspondence as requested or required. Copy, route, and file appropriate documents in an accurate and timely manner. May review, track data from, complete and/or monitor other functional reports as needed.
What we need from you
Ideally, the role will need candidates with experience in customer service, call center, contact center, BPO, sales, and/or hotels but we are interested in you even if you don't. Some of our best employees came to IHG with no work history at all.
Apply
Hotel Brand: IHG Corporate
Location: Philippines, National Capital Region (Manila), Makati City
Job number: EMEAA02744
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IHG Corporate jobs
Makati City, Metro Manila
Position Customer care representative - arabic recruited by the company IHG Corporate at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Customer Care Representative - Arabic or IHG Corporate company in the links above
About the company
IHG Corporate jobs
Makati City, Metro Manila