customer care representative apac ( Order Management)QIAGEN BUSINESS SERVICES (MANILA), INC.

The Customer Care Representative will create sales orders from customer purchase orders submitted via phone, fax, email, or eCommerce channels, ensure product delivery in accordance with customer requirements and manufacturing capabilities, and invoice the customer properly. All inquiries of moderate scope related to status of an order or billing to the customer or to the Sales team.
Processes sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN's CRM software. Require to file completed orders.
Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
Logging all order and logistics complaints from customers.
Follow the QIAGEN's Global Revenue Recognition Policy.
Liaise with the RIOM team to monitor stock level and/or inventory status
Coordinate with respective sales representatives on customer enquiries to maintain high levels of customer satisfaction
Other duties may be required as assigned
QUALIFICATIONS:
Bachelor's Degree in any field
3+ years experience in customer service and end-to-end order management / fulfillment processes
Knowledge and experience using ERP / Order Entry Systems (SAP)
Knowledge and experience using CRM systems preferably ( Salesforce is an advantage)
Proficient in MS Office skills (Outlook, Visio, PowerPoint, Excel)
Can communicate in English language proficiently.
Good customer handling skills
Results-oriented, self-motivated, team player
Can work in a fast paced environment