Customer care expert - specialized accounts 2021Concentrix

Job Title: Customer Care Expert - Specialized Accounts 2021
Job Description The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.
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Job Summary: The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.
Essential Duties and Responsibilities:
Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
Be a Champion in Addressing Customer Needs based on Assigned Responsibilities - i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
Complete Other Related Functions Depending on Business Needs
Minimum Hiring Qualifications:
At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
Demonstrates Business Communication Skills (Verbal and Written English)
Excellent Customer Service Skills - Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
Basic Technical Knowledge is Required - Can Understand and Articulate Technical Concepts (Basic IT Technologies)
Industry Standard Certifications are Preferred but Not Required (Technical Positions)
Amenable to Work on Shifting Schedules and be Assigned in the Account Location
Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)
Location: PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type: Full time
Concentrix

Quezon City, Metro Manila
Permanent
Full-time