conveyancing ManagerDBC Philippines

Company Description
Part of the Deep Blue Group of Companies, DBC Philippines is a fast-growing business delivering innovative, digital, and high volume solutions to the Australian retail property market. Working across multiple products and brands, with a focus on the sale and purchase of property connecting people, systems, and data across the pre-sale, conveyancing and building inspections process through to settlement, we're changing the face of the Australian residential property market.
Job Description
As a Conveyancing Manager you will: * Be responsible for the delivery of the best possible customer experience through the end-to-end File Management service delivered by their team.
You need to ensure that the team delivers excellent output against the target number provided by Workforce for matters handled, financial goals, State Legal, Quality Assurance and Risk Management guidelines.
Meet Performance Goals by:
Embedding an operating rhythm and conducting team huddles, regular 1:1's, team meetings, town halls and critical information updates in a planned and ordered manner
Ensuringprocedures are in place, documented and adhered to in order to perform uniform routine tasks and settlement completion, partnering with Lawyers on pre-settlement processes and Workforce to ensure coverage of file load
Ensuring that all staff are updated and upskilled on the applicable State legislature, behavioural skills, Tools & Process updates and Company Guidelines affecting their work standards and compliance requirements
Setting, monitoring and managing team Performance and flow of team deliverables based on SLA (Service Level Agreements) and auditing process resultse.Handling escalations as the Supervisory Contact for customer escalations process and conducting necessary investigation and/or support and providing a report of the series of events
4. Meet Financial Goals by:
Ensuring that all Final Settlements are monitored and provide regular feedback into the team to improve the quality of their work, reducing errors and improving customer experience
Managing Financial goals by tracking the Billing & Payment deliverables compliance for the assigned group
5. Practice excellent People Leadership and have team members deliver to their best potential by:
Championing and modelling compliance to Company values, policies and guidelines
Building and managing a program of activity with the team to reinforce positive team behaviours, create and celebrate a positive team culture
Managing team member compliance to Company policy, process and procedure, State Legal and Team Guidelines by reinforcing the same over Coaching & 1:1 Sessions and via the Discipline Management process, where needed
Monitoring daily attendance compliance, escalating issues to Work Forceand the People Team by partnering with them to ensure appropriate interventions and disciplinary processes are actioned
6. Perform other tasks as assigned by Management
Qualifications
Education and Experience
Bachelor's degree in related field from a four-year college or university with two to four years of relevant experience preferred
At least with 1 year SME / Conveyancing Technical Lead experience in CCA is preferred
People
Team leadership; coaching and training
Stakeholder management
Vision, mission and purpose development and evolution
Well accustomed to DBC's values
Technical
Proficiency with M365 tools
Conveyancing concept and process
Ability to structure your day effectively
Business Analysis and process improvement
DBC Philippines

Makati City, Metro Manila
Permanent
Full-time