Consultant service representative - nightshiftAllegis Global Solutions

Company Description
Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.
As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.
Job Description
This is an exciting opportunity for someone who wants to help to advance TEKsystems' consultant experience strategy and mission in the field.
The MSP Consultant Service Representative is responsible for ensuring that TEKsystems is delivering excellence by providing an exceptional experience through world-class service and consistent employment.
The MSP Consultant Service Representative will manage the Consultant experience throughout the duration of the contract and will proactively manage communication related to essential job functions. The MSP Consultant Service Representative is responsible for ensuring our consultants receive superior support in relation to all job-related questions, concerns or issues. The MSP Consultant Service Representative will work with all appropriate Tek support groups to address Consultant questions and requests.
Your duties may include, but are not limited to:
Establishing regular Consultant touch points and seeks feedback from consultant on satisfaction of the assignment, applicability of job match and work with MSP leadership to provide feedback to the end client or MSP.
Introduce the Communities and Mobile App WIIFM to consultant - activate profile while on call
Introduce Consultant Care Survey NPS Program
o Use script for Onboarding, Check-in and Offboarding Surveys
Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
Partner with Consultant Experience Team to drive service in MSP accounts
Weekly call with Consultant Experience Team in US to stay on top of cases, consultant issues, etc.
o Reinforce what is working well, address what is not
Engage in monthly Service Touchpoints with the consultants
o Use STP scripts
Addressing Consultant frequently asked questions pertaining to the assignment, pay, benefit, etc. and directing Consultants to appropriate resources relating to Unemployment Process and Worker's Compensation,
Directing Consultants to Communities when receiving referrals
Communicate with peers by sharing "best practice" and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
Subject matter expert in the Consultant Experience Program
Utilizing Connected real-time to document all Consultant communication
Qualifications
1-3 or more relevant years in consultancy, customer service and/or MSP experience
Excellent analytical and problem-solving skills
A meticulous eye for detail, organized, with proof of execution and great stakeholder management capabilities
Excellent documentation and follow up skills
Strong determination to impact performance
Time management, self-motivated and perseverance
Excellent customer service skills with an aptitude for administration and support
Excellent verbal and written communication skills
Someone who is determined & outgoing, yet professional, curious by nature, and is processes driven, yet understands the importance of adding value and partnership in recruitment
Bachelor's degree in any course
MS Office/Tools - intermediate to advanced skills
VMS or related systems/tools or someone who is an efficient learner and quick to pick up technologies, resources and processes
Must be willing to work nightshift and temp hybrid work arrangement
Additional Information
As a workplace, we focus on relationships - with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it's like to work at AGS by searching #LifeAtAGS on any social network.
Allegis Global Solutions

Manila City, Metro Manila
Permanent
Full-time