client service Analyst - manila phone teamJPMorgan Chase

Job Description:
As a Client Service Analyst in Commercial Banking you will resolve client requests while working in partnership with Service Operations, Sales partners, and bankers located in the United States and across the globe.
Client Centric
Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf
Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist
Prioritize daily workload to maximize productivity utilizing time management and organizational skills
Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business
Project a confident and professional presence to our clients and internal partners
Develop growing knowledge of commercial treasury management products and services
Deliver Client Obsessed Results
Demonstrate solution oriented mindset
Embrace the ownership of client issues
Respond to and close requests with a sense of urgency
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Collaborate with clients and internal service partners to achieve desired outcomes
Recognize and avoid potential risks by executing standard business controls and escalate emerging concerns
Modernize Client Experience
Resolve issues by identifying underlying or hidden problems and patterns
Demonstrate the ability to work in an agile environment
Understand Existing & Upcoming Technologies to support client requests
Demonstrates a growing understanding of application knowledge and is able to navigate service platforms with minimal guidance
Skills required to succeed in this role
Time Management
Analytical Proficiency
Sense of Urgency
Problem Solving
Change Management
Customer Obsession
Collaborating
Forward Thinking
Organizational Proficiency
Effective Communication
About You
Bachelor's degree preferred & / or 2+ years of equivalent work experience
Microsoft Office adept
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
JPMorgan Chase

Metro Manila
Permanent
Full-time