cib - wp - manila client service Account Manager - associateJPMorgan Chase

Job Description:
Department Summary
The Philippines CS team offers best in class service to our Treasury Services corporate and financial institution clients. We are the first line client service team interacting with our clients via phone and email.
Role Description (to include but not limited to):
Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients
Handle day-to-day client inquiries and requests relating to their accounts and transactions
Take ownership in pending cases by following-up closely and providing proactive updates to clients
Ensure risk/compliance guidelines are followed at all times while meeting client needs
Identify and escalate issues in a timely manner
Coordinate/Follow-up with internal partners
Gather and compile information for internal or external client purpose e.g. interest setup/rates, account list, pulling of account statements etc
Key Accountabilities/Major Responsibilities:
Client Satisfaction
Resolve phone and written inquiries from clients and internal partners
Log, track all incoming work into tracking system on real time basis
Provide client updates on unresolved cases
Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and regionally.
Client Intimacy
Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
Managing Risk
Escalate any issues in a timely manner
Obtain exceptional item approval where appropriate
Recommend updates to Procedures Manual
General Knowledge and Experience Required:
Knowledge of cash management, with understanding of clearing process and products such as SWIFT, RTGS, GIRO, Time Deposit, FX and Sweeping
Previous experience in client service / call center environment preferable
Excellent verbal and written English communication skills
Enjoy investigating client inquiries in an efficient and accurate manner
Able to provide quality services in a high inquiry volume environment
Detail-oriented
Accuracy and ability to follow through
Ability to work independently and in a team

About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
J.P. Morgan Wholesale Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.
JPMorgan Chase