cib payments solution center - client Service specialistJPMorgan Chase

Job Description:
CIB EMEA Solution Center - Client Service Specialist
Description
Position Summary
Client Service is responsible for service delivery to more than 12,900 proprietary clients and more than 37,000 firm-wide clients across multiple segments & markets. The Implementation of new business, proactive service, reactive service & technical support across the TS product spectrum are all delivered through a range of channels that can be tailored to our clients' needs. 1,260 client service professionals are located in 49 cities globally and support 20 languages ensuring that our diverse client base experiences best in class service.
Key Responsibilities
Answering incoming telephone calls into the European Solution Centre
Work as part of a team of Client Service Specialists reporting to an Associate.
Respond to on average 25-40 telephone calls per days relating Treasury Services Cash Management enquiries. Examples of the types of enquiries received are Balance Enquiries, Debit / Credit Enquiries, initiation of investigations enquiries to return, recall or obtain further details.
Learn how to respond to enquiries on all JPMorgan Branches including European and New York accounts.
Work across multiple shifts mainly covering core hours but potentially any time between 6am and 6pm UK time.
Talk to external Multinational Corporate, Financial and Non-Bank Financial Institutions and internal partners.
The successful applicant must be prepared to work under pressure and be focused on achieving the teams objectives which include answering incoming client calls within a defined timeframe (Average Speed of Answer), ensuring that as many calls as possible are answered correctly and fully first time, performing root cause analysis to see how we can
Reduce the amount incoming calls and work with clients to enable them to self-serve whenever possible.
Use a number of different enquiry systems to successfully identify relevant information
Qualifications
Strong written and verbal communication skills including fluent German at a business level
Demonstrate strong customer service experience
A full working knowledge of FTS, PRPC & TLM would be an advantage
Ability to work to deadlines and good time management skills
Good Excel and PC skills
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Salary Grade / Level 450
Shift: EMEA
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time