cb - International client service analystJPMorgan Chase

Job Description:
International Client Service Analyst is part of the centralized Commercial Banking International Service (CBIS) team, which fulfills client request received by the relationship teams & clients across the United States and partners with CB's in-country teams located throughout the globe.
Daily responsibilities include but are not limited to: frequent interaction with external clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring cases in Service Portal, following up on requests, and occasional telephone communication. Written communication through email is essential between clients and internal partners at all levels of the firm. In this position you will be responding to a multitude of queries from simple transactional items through treasury product maintenance and more complex problem solving queries from clients and internal partners and will resolve through your research and communicate mostly through email. You will be expected to adhere to all departmental and Commercial Banking guidelines. Core functional responsibilities and expectations include but are not limited to the following:
Interface with clients in US and internal service partners in the US, Latin America, Canada, EMEA and Asia Pacific to fulfill transaction and documentation inquiries
Analyze client inquires and issues, determine the appropriate resolution, provide timely follow-up and be accountable for client satisfaction through ownership of the request from initiation to resolution
Resolve issues by identifying underlying or hidden problems and patterns
Build knowledge of commercial treasury management products and services
Serve as a liaison between Relationship team, Operations, Treasury Management Sales and Implementations to provide the best service to the client, your department and the firm
Expected to work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
Utilize product knowledge and understanding of differing country and local laws and regulations to action and resolve request appropriately
Follow established policies, practices and procedures and provide feedback for improvements
Identify trends impacting clients and use the information to suggest ideas to improve the customer experience
Prioritize daily work to maximize productivity and exceed customer expectations
Project a confident and processional presence during interactions with clients and service partners
Critical Skills (Skills that are crucial for the job and should be possessed by the candidate)
Technical Skills: (Computer, financial, certifications and other skills that are crucial for the job)
Proficient PC skills: including Word, Excel and PowerPoint,
Outlook: Expert knowledge With outlook email, scheduling and task manager
Knowledge of CB International Products (Preferred)
JPM clearing and reconciliation systems
SWIFT (both financial and non-financial aspects)
International corporate treasury products
Cash clearing and settlements, including FX and non-FX transaction as they relate to the corporate treasury function
Legal documents such as POAs and corporate documents
Non-Technical Skills: (Competencies that are crucial for success in the job)
Proven ability to independently identify issues, analyze problems and provide viable solutions;
Strong organizational and project management skills;
Excellent verbal and written communication skills;
Ability to interact effectively with clients and internal partners;
Ability to think outside the box and focus on key points;
Ability to work independently, meet deadlines, manage complex projects and multitask successfully in fast-paced and complex business environment; and
Ability to exercise good judgment and work accurately under pressure.
Education (minimum education qualification required for the job)
College degree preferred
Work Experience: (minimum work experience required for the job)
Minimum of three years to five years of customer service, operations, sales or portfolio management experience.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time