bpo Customer Service Representative - healthcare experienceWeLink Management Consultancy Services

Description
Responsibilities:
• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured
Qualifications:
• Under Graduate/Graduate Degree
• Worked in service Industry
• Experience of 6 months and above desirable.
• Experience in call center will be an advantage.
• Healthcare experience will be an added advantage
• Knowledge of basic computer operations
• Willingness to rotate shifts, as needed
• Courteous with strong customer service orientation.
• Dependable with attention to detail.
• Good listening and speaking skills.
• Willingness to learn.
• Good sales skills.
• Amenable to work in graveyard/night shift
• Amenable to work on-site following minimum health protocols to fight against COVID-19
• Willing to start ASAP & has complete pre-employment requirements is preferred
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Knowledge: Customer service, Customer Support, Sales
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Cebu, Central Visayas ·  1 minute ago