bpo customer care AssociateNTT Data

Within the Healthcare domain resource is expected to:
Provides efficient and courteous client services through telephone, e-mail or online.
Answers basic routine questions following preestablished guidelines and performs routine research on client inquiries.
Refers complaints to higher levels.
Applies general knowledge of commonly-used concepts, practices, and procedures in
support of assigned client group.
Maintains appropriate records and performs related administrative and clerical functions.
Uses computerized system for tracking, information gathering, and / or troubleshooting.
Preferences:
Ability to communicate (oral/written) effectively to exchange information with our client.
Commerce graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (19:00am to 7:00pm CST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
NTT Data

Quezon City, Metro Manila
Permanent
Full-time