bpo customer care AssociateNTT Data
- Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
- Create written correspondence if issues were not resolved during the call
- Conduct provider outreach phone calls to collect missing information from medical providers.
- Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
- Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.
NTT Data
Other Info
Permanent
Full-time
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