bilingual (mandarin) - Customer Service RepresentativeRJ GLOBUS SOLUTIONS INC.

KEY RESPONSIBILITY AREAS AND RESPONSIBITIES
The Customer Service Representative will be responsible for carrying out all tasks associated with candidate examination scheduling. These tasks flow through different channels (calls, chats or emails) and include: relaying information about examinations, verifying policies and guidelines for testing, giving directions to the test center locations, entering candidate information into the computer system and researching applicant information.
REQUIREMENTS AND COMPETENCIES
Must be able to handle a call volume of 100+ calls per day after training
General knowledge of Windows based applications
Must have strong verbal communication skills
Must be able to think quickly and solve customer concerns
Ability to operate independently with minimal supervision
Must be detail oriented and accurate
Ability to multi-task and perform various duties
Must be fluent both in Mandarin and English
BPO experience preferred but not required
Willing to work onsite
Can start ASAP
Willing to work on a shifting schedule
Candidate must possess at least Bachelor's/College Degree in any field.
Required language(s): Mandarin, English
At least 1 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Must be fluent both in Mandarin and English, Ability to multi-task and perform various duties, Must have strong verbal communication skills
Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.