bilingual Customer Service Representative (csr) - spanish/english (back office)KMC Solutions, Inc.

Functional overview
OneSource Virtual Inc. was founded in 2008 as a Workday Services Partner to implement the Workday ERP (SaaS) and to provide post implementation payroll and related services to Workday customers.nbsp; OSV is headquartered in Dallas, TX and also has offices in Mesa, AZ, Derry, Northern Ireland, and London.nbsp; With over 800 employees and growing, OSV is the market leader in providing innovative solutions to Workday customers at the highest level of customer satisfaction.
When you join OneSource Virtual, you become part of a team, where yoursquo;re encouraged to learn, share ideas, and participate in team building and charitable activities.nbsp; We reward innovation, fresh perspective, hard work and above all, values.
The Bilingual CSR will take on the role of "Global Payroll Processor". You will be responsible for providing Global Payroll process support to a book of clients contracted for Global Payroll Administration services.nbsp; Key components of this support include assisting with data management, including but not limited to, data validation and reconciliation, data correction/entry within Workday and handling of employee inquiries.
Also a part of this support model, the Processor assists the Global Payroll Specialist by ensuring tight controls of the payroll process are met in a high-quality manner.nbsp; This position ensures strict adherence to GDPR guidelines by ensuring data privacy is secured at all times.nbsp; Together, with the leadership of the Specialist, the Processor supports the quality gateway to an accurate and timely payroll in the designated countries he/she supports.
Duties and responsibilities
Ensures quality payroll via adherence to documented standard operating procedures and processing checklists
Provides resolution to employee, manager and local HR inquiries, using sound communication techniques via OSVS case management tool and the payroll partnerrsquo;s ticketing tool.
Manage the Global Payroll OSV country case pool for the associated countries the Processor supports
Gather, format and transmit critical payroll data, interfaces and manual files based on strict payroll calendar timelines to ensure employees are paid accurately and timely.
Process large amounts of data in Workday, where required.
Ensure strict adherence to data privacy and security standards, including, but not limited to those tenents outlined in GDPR and SOC, with a constant focus on the safeguarding employee data
Serve as a positive and productive member of team oriented environment.
Can work independently and confidentially but is comfortable seeking assistance when unsure of how to proceed
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
Support and meet all Service Level Policy agreements, response time and accuracy.
Assumes other duties as assigned by Manager
Benefits
Work From Home
Back office work
Full trainings will be provided
Flexible work schedule (Midshift)
HMO plus 2 free dependents
Paid Leaves plus other leaves classification as applicable
Life Insurance
Retirement Plannbsp;
Minimum competencies
Business Acumenable to understand and articulate importance of own tasks for customer success
Communicationeffective written and verbal communication, confidence to communicate across geographic boundaries and with customers
Problem Solvingstrong problem solving skills and ability to follow up with agreed solutions
may research issues and contribute to solution.
Planning amp; Analysisable to plan and complete own work tasks in a timely fashion to support wider business processes.nbsp;
Teamworkable to establish and maintain effective working relationship to contiribute to team effectiveness and harmony
Project Managementmay contribute to adhoc project activites under supervision
Ethical Practiceunderstands all governance and compliance responsibilities and implications associated with role.
ablenbsp; to maintain the confidentiality of sensitive Company and personal information.
uses tact and discretion in dealing with customer information
Self Managementself -directed management of work and results
strong organizational skills with ability to multi-task and support multiple customers effectively
demonstrated experience of being detail orientated with good organisational and multi-tasking skills
willing to adapt and display positive and compliant attitude and exhibit professionalism within the workplace
maintains punctuality and adherence to set schedule with extra hours as needed
able to cope and show flexibility in fast-paced, demanding environment and manage sensitive, confidential information
exercises independent judgment and a sense of urgency
Self Developmentstrong desire to learn and develop own knowledge for success
Minimum qualifications
Bilingual in Spanish and English languages ndash; Must be fluent in both - written and verbal communications
1 to 2 years of experience in Customer Service and/or Payroll processing is a plus
Bachelrsquo;s Degree in Human Resources, Finance, Accounting, Payroll, or any related field is a plus
Should be aordept at utilizing Microsoft Office Suite with Intermediate to Advanced Microsoft Excel skills
Should have keen attention to detail and accurate processing of data in a fast-paced environment
Should be able to deal with highly personal, confidential information
Should be able to make sound decisions and work well under pressure
Should be able to work collaboratively with other departments and external partners
Bilingual Fresh Graduates who are enthusiastic to learn are welcome ndash; trainings are given to all new hires
ldquo;Customer-focus, Customer-firstrdquo; mindset is a must
Bossjob

Taguig City, Metro Manila
Permanent
Full-time