bilingual customer representative - MandarinNeeyamo Enterprise Solutions Private Limited

Manage daily inbound and outbound calls with efficiency (approx 100-200 closures with 25-30% successful conversion rate).Following communication "scripts" when handling different business scenarios Manage daily inbound and outbound calls with efficiency (approximately 100-200 closures with 25-30% successful conversion rate) Follow communication "scripts" when handling different business scenarios Get employment & education verification from different sources. Identify customers' needs, clarify the business need, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage with customers to enhance overall customer experience Maintain records of all conversations in our call centre database in a comprehensible manner Frequently attend training & seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Monster

Metro Manila
₱25,000-30,000 per month
Permanent
Full-time