Manage daily inbound and outbound calls with efficiency (approximately 100-200 closures with 25-30% successful conversion rate)
Follow communication scripts when handling different business scenarios
Get employment & education verification from different sources. Identify customers' needs, clarify the business need, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage with customers to enhance overall customer experience
Maintain records of all conversations in our call centre database in a comprehensible manner
Frequently attend training & seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Follow communication scripts when handling different business scenarios
Get employment & education verification from different sources. Identify customers' needs, clarify the business need, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage with customers to enhance overall customer experience
Maintain records of all conversations in our call centre database in a comprehensible manner
Frequently attend training & seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Other Info
Bilingual Customer Representative - Mandarin
Neeyamo Enterprise Solutions Private Limited
Metro Manila / NCR
0-3 years
25000 - 30000 PHP
Neeyamo Enterprise Solutions Private Limited
Metro Manila / NCR
0-3 years
25000 - 30000 PHP
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Neeyamo Enterprise Solutions Private Limited
About the company
Neeyamo Enterprise Solutions Private Limited jobs
Metro Manila / NCR
Position bilingual customer representative - Mandarin recruited by the company Neeyamo Enterprise Solutions Private Limited at MetroManila, Manila, Joboko automatically collects the salary of 25000 - 30000 PHP, finds more jobs on Bilingual Customer Representative - Mandarin or Neeyamo Enterprise Solutions Private Limited company in the links above
About the company
Neeyamo Enterprise Solutions Private Limited jobs
Metro Manila / NCR