bilingual Customer care representative - frenchIntelAssist

KEY RESPONSIBILITIES:
Manage consumer interactions professionally, efficiently, and with good communication skills.
Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP CRM.
Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
Effectively present and make recommendations on products, conveying quality, integrity, and a superior understanding and delivery of consumer needs.
Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts, and accessories to consumers.
Leverage the voice of the consumer to identify and make recommendations on products, brands, and service improvements.
Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
Provide back-up support for other queues and departments as necessary.
WHO YOU ARE:
You always strive for better, in your work and for your future.
Whether face-to-face or on the phone, you can communicate plans and articulate your ideas with colleagues and customers at all levels.
You understand and empathize with people and can apply your people and problem solving skills to reassuring customers.
You can manage changing priorities with ease.
You see challenge as opportunity.
You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.
Minimum Qualification
EDUCATION & EXPERIENCE:
Bilingual in written and verbal English and French is required.
Strong selling and persuasion skills.
Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs.
Pro-active problem-solving skills.
Ability to work well within team environment.
Intermediate proficiency with keyboard and Microsoft Office applications.
Ability to multi-task.
IntelAssist

Philippines
Permanent
Full-time