assoc Customer advisorDeltek Systems

Company Summary
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rel
y on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com
Position Responsibilities
Provide support for requests and inquiries related to client engagement operations,
Create and update training materials for new hires and tenured employees
Create and update Product Certifications that help refresh and strengthen product knowledge
Provide trainings to new employees when needed
Maintain and improve high level of satisfaction for both internal and external customers.
Key accountabilities include, but are not limited to the following:
Achieve personal development goals
Must be familiar and comply with Deltek Information Solutions standards, practices, and procedures
Fulfill other responsibilities related to client engagement
Qualifications
Must Have:
Bachelor's degree or equivalent experience
1 year or more of experience in the IT sales/telesales/customer service or equivalent experience
Strong computer and internet skills, including MS Office, internet research, HTML and database skills Strong customer service and interpersonal skills
Excellent verbal/telephone and written/electronic communication skills
Has training or teaching experience
Strong time management and organizational skills
Enthusiastic, hardworking and pleasant attitude
Able to work in the night shift (any time between 8pm to 9am)
Nice to Have :
Formal customer service training in the IT industry
Knowledgeable in using tools like Gainsight, salesforce, RISE, proprofs, etc
Federal Government Procurement industry knowledge, preferably in business development.
Prior experience of marketing and/or market research in the IT industry
Web training or software demonstration experience
Experience in creating training content
Deltek Systems

Makati City, Metro Manila
Permanent
Full-time