analyst, Customer fulfillment (korean speaker)SC Johnson

As the Analyst, Customer Fulfillment (Korean Speaker), the role will be focused in accurately, timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
Essential Duties and Responsibilities:
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
Collaborates with E-commerce department to solve systems issues
Required Skills / Experience / Competencies:
Bachelor's Degree business, economics, management, or any related course
At least 1-year experience in Shared service or Business Process Outsource is preferred
Fluency in both English and Korean (Speak, Read and Write) is required
Job Requirements:
Full-time employment
Work Hours: following AU shift and Calendar (5:00am - 2:00pm or 6:00am - 3:00pm)
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SC Johnson

Makati City, Metro Manila
Permanent
Full-time