Account ManagerRecruitgo

About Us:RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.Position OverviewRecruitGo is seeking a detail-oriented and proactive Account Manager to manage a high-volume portfolio of SMB and core clients. This role ensures client satisfaction, retention, and operational efficiency by adhering to established processes, maintaining proactive communication, and leveraging automation tools for seamless EOR service delivery.As the full-cycle owner of your client segment, you'll focus on account health, renewals, and expansion opportunities-ensuring every client experiences consistent, high-quality service.Responsibilities:1. Strategic Account Management (NRR Focus)
Manage client renewals and identify upsell or cross-sell opportunities to achieve Net Revenue Retention (NRR) goals.
2. Client Engagement
Conduct Quarterly Business Reviews (QBRs) and monthly check-ins focused on product ROI and future planning.
3. Onboarding & Triage
Lead onboarding for new clients, triaging service requests and coordinating with Operations for seamless execution.
4. Account Health & Advocacy
Monitor and manage the Pending Item Ratio (PIR) for all assigned accounts, escalating issues promptly to maintain service delivery standards.
5. Proactive Account Management & Upsell Efforts
Use client insights to identify potential risks, expansion opportunities, and process improvements.
6. Internal Communication & Process Adherence
Serve as the main point of contact for clients, ensuring clear communication between Operations, Product, and Finance while strictly following compliance and internal SOPs.
7. Additional Duties
Perform other related tasks necessary to maintain client satisfaction and account performance.
Requirements:
1-2 years in a high-volume account management or customer support environment; or recent graduates with strong process management capabilities.
Strong organizational and communication skills
Experience using CRM and ticketing systems
Proven ability to manage multiple accounts efficiently
Detail-oriented and highly process-driven
Bachelor's degree required
Why RecruitGo?RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.
Work Set up: Hybrid - (At least 1-3 days per week onsite in the office at 10th Flr. Cyberone Building, Eastwood Ave., Quezon City. May change anytime)
Work Schedule: Monday to Friday; 8:00 AM to 5:00 PM PHT
Working Device: Will be provided
Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
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RecruitGo

Philippines
Permanent
Full-time