Record all steps and transactions taken to collect the premium by updating the Online Aged Debt System (CreditSee).
Execute daily operational activity for the collection and resolution of outstanding premium.
Chase outstanding premiums from Brokers as per the Company Procedure achieving Monthly/Quarterly/Annual KPI's.
Build strong relationships with internal and external stakeholders to progress collection process
Manage Credit Control Mailbox - respond to internal and external queries.
Analyse and identify inconsistencies and recording errors in booked premium transactions. Liaise with internal Underwriting Assistants responsible for the transaction to investigate and ensure prompt resolution of errors.
Meet regularly with internal Underwriting Assistants to review Gap and Escalation Reports. Take necessary actions for resolution of each item.
Work closely with the Cash Allocation team in respect of identifying cash receipts in for Non-Bureau items.
Assist Cash Postings with the resolution of unallocated cash, providing constructive feedback on issues which have resulted in mis-posting to unallocated cash.
Contribute to various monthly reports and ad hoc analysis
Qualifications
General Insurance Credit Control or Cash Allocation background
London Market Insurance experience (in particular, Lloyd's systems LAE, LPC, LORS) is desirable
Analytical problem solving approach, ability to identify and analyse problems, creating and implementing solutions, decision making skills
Good communication and interpersonal skills. Sound Customer Service Skills. Conversing with external clients.
Good attention to detail
Professional in manner and presentation
Ability to work unsupervised, prioritise, time management skills and meeting deadlines, pro-active and team player
Strong Excel Skills
Knowledge of and experience with SSP or IRIS system is a positive but not essential
Technical Skills Proficiency Level Required (R) /Optional (O)
Microsoft Excel 2 R
Insurance Experience (London market) 2 R
Aged Debt Systems / Reporting 2 R
Microsoft Word 2 R
IRIS (or any Insurance software) 2 OAdditional InformationBachelors degree
Arch Global Services
Other Info
Permanent
Full-time
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Arch Global Services
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