About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Virtual Branch Specialist, you will be responsible in confirming that customer & account maintenance requests received from CCG, branches and business units, affecting external customers, are properly reviewed as to completeness & accurateness of details; acted accordingly within turnaround time (TAT), as assigned; eyeball checked and reviewed to ascertain that correct client details and/or data encoded are accurate; executed 99% error-free operational procedures. You will also act as a BackOffice support/fulfillment unit of CCG, branches and/or business units.
How you'll contribute
Attend to and process requests of customers (internal and external) in the system within agreed TAT, such as, but not limited to, ATM card (new/replacement), PIN, Bank certification, Stop Paymnet Order (SPO), BBN creation, Checkbook re-order, ADA enrollment via Digibanker, day 2 verification of BBN details created by RCOG.
Create BetterBanking Number (BBN) for borrowing/loan customers accurately, including checking on proper endorsement/ approval and supporting documents.
Perform eyeball checking and end-of-day verification procedures to confirm accuracy on transactions posted/acted in any systems, done by oneself &/or by another Auxiliary Assistant, as applicable.
Request supervisor approval/endorsement via e-mail or in the system when required based on own unit's approval limits and system security matrices.
Initiate and participate in any projects/process improvements of the Unit and/or involving the Unit.
Attend to customer request for stop payment order (SPO) and ascertain that correct information, account and check numbers, including submission of SPO form are gathered.
Act as alternate Processor (when designated) for payroll account opening requests, for the unit to meet the acceptable TAT.
Ensure compliance to all existing policies and regulations, both internal and external, to ensure error-free processing and prevent undue risks/potential losses.
Identify control violations/exceptions on branch-issued bank certification/s, and warrant that these are reported, elevated and acted accordingly on time.
Effectively elevate problems/customer complaints which may result to potential losses or lawsuits through immediate coordination with concerned units or regulatory agencies to protect the interest of the bank.
Report fraud/potential fraud/incident or error committed.
Submit internal and external reports, as required
Actively participates and complies with Risk Management activities/requirements such as BIA/BCP exercises and RCSA documentation.
What we're looking for
Bachelor's Degree in any business-related field
Should be keen to details
Can work with minimal supervision
Fresh graduates are welcome to apply!
Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Virtual Branch Specialist, you will be responsible in confirming that customer & account maintenance requests received from CCG, branches and business units, affecting external customers, are properly reviewed as to completeness & accurateness of details; acted accordingly within turnaround time (TAT), as assigned; eyeball checked and reviewed to ascertain that correct client details and/or data encoded are accurate; executed 99% error-free operational procedures. You will also act as a BackOffice support/fulfillment unit of CCG, branches and/or business units.
How you'll contribute
Attend to and process requests of customers (internal and external) in the system within agreed TAT, such as, but not limited to, ATM card (new/replacement), PIN, Bank certification, Stop Paymnet Order (SPO), BBN creation, Checkbook re-order, ADA enrollment via Digibanker, day 2 verification of BBN details created by RCOG.
Create BetterBanking Number (BBN) for borrowing/loan customers accurately, including checking on proper endorsement/ approval and supporting documents.
Perform eyeball checking and end-of-day verification procedures to confirm accuracy on transactions posted/acted in any systems, done by oneself &/or by another Auxiliary Assistant, as applicable.
Request supervisor approval/endorsement via e-mail or in the system when required based on own unit's approval limits and system security matrices.
Initiate and participate in any projects/process improvements of the Unit and/or involving the Unit.
Attend to customer request for stop payment order (SPO) and ascertain that correct information, account and check numbers, including submission of SPO form are gathered.
Act as alternate Processor (when designated) for payroll account opening requests, for the unit to meet the acceptable TAT.
Ensure compliance to all existing policies and regulations, both internal and external, to ensure error-free processing and prevent undue risks/potential losses.
Identify control violations/exceptions on branch-issued bank certification/s, and warrant that these are reported, elevated and acted accordingly on time.
Effectively elevate problems/customer complaints which may result to potential losses or lawsuits through immediate coordination with concerned units or regulatory agencies to protect the interest of the bank.
Report fraud/potential fraud/incident or error committed.
Submit internal and external reports, as required
Actively participates and complies with Risk Management activities/requirements such as BIA/BCP exercises and RCSA documentation.
What we're looking for
Bachelor's Degree in any business-related field
Should be keen to details
Can work with minimal supervision
Fresh graduates are welcome to apply!
Security Bank
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
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Security Bank
About the company
Security Bank jobs
Makati City, Metro Manila
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About the company
Security Bank jobs
Makati City, Metro Manila