urgent hiring: Technical Support Representative (manila)One Contact Center

Who We Are
ONE Contact Center Inc. is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We've been in business since the year 2000 and specialize in customer service and support services for our clients. It is our goal to surpass our client's expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-effective support services.
What We Offer
At OCC we train our agents to represent our clients and their customers with pride and integrity. Our comprehensive training and quality control programs ensure we answer your customer's inquiries to your exact specifications. Our agents will have all of your system and/or product knowledge to consistently deliver an exceptional customer service experience.
Accounting Software Technical Support
Answer Phones, TSR answer incoming phone calls and provide support to callers experiencing computer problems of all kinds. They listen to descriptions of customer issues and determine how and if that can be fixed.
Troubleshoot, TSR use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
Submit Service Requests, If customer technical problems cannot be handled over the phone, technical support representatives escalate to higher tier.
Log Calls, TSR keep logs of all calls answered and addressed, including the concern, steps taken, status, dates, and times.
Respond to Help Requests Thru Other Channels, TSR respond to emails and online chat requests for technical support.
Technical Support Representative
One Contact Center is looking for tech savvy, skilled candidates with excellent interpersonal skills for the technical support position. As a Tech Support Representative, you will be tasked with monitoring & maintaining the client's computer networks and systems. You will be responsible for diagnosing any software faults with these systems and will solve any issues over the phone.
Functions and Responsibilities:
⦁ Managing and maintaining IT systems.
⦁ Troubleshooting technical issues.
⦁ Diagnosing and repair faults resolving network issues.
⦁ Installing and configuring software.
⦁ Supporting the roll-out of new applications.
⦁ Providing timely customer feedback.
⦁ Managing multiple cases at one time.
⦁ Testing and evaluating new technologies.
Requirements:
⦁ Computer Science or Information Technology or graduate of any computer related course (preferred but not required)
⦁ Prior experience in tech support, desktop support, or a similar role.
⦁ With more than 12 months experience as technical support in a BPO set up
⦁ Experience with remote desktop applications and help desk software.
⦁ Excellent interpersonal skills
⦁ Good written and verbal communication
⦁ Must be willing to work in the NIGHT SHIFT/ On-site
⦁ Ability to work in a fast-paced, aggressive growth environment
If all these describe you, then apply online today
For further inquiries you may also contact us and send an SMS to
Phone Number: [Protected Info]Globe: +639173462158 Smart: +639088809906
For online application, kindly send a copy of your updated resume to:
[Protected Info] subject: APPLICANT TSR_YOUR NAME
or simply tap the link and submit your application.
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One Contact Center

Pasig City, Metro Manila
Permanent
Full-time