tsr ( Technical Support Representative)GECO Asia

GECO Asia operates multiple IT Delivery Centers in Philippines supporting customers all over Asia Pacific Regions like Singapore, Malaysia, Vietnam, Hong Kong, Philippines, etc. We support Fortune 500 companies on Digital Transformation journey and projects. We are a company that not only nurtures our employees but also helps build careers of our consultants through SkillsXcelerator program.
TSR (Technical Support Representative):
2-4 years proven experience in a Technical service or support role.
Solid experience in problem analysis and resolution of technical issues; and proven ability to function in a self-directed environment.
Exceptional written and verbal communication skills
Responsibilities:
Ability to handle clients professionally during all interfaces and provide prompt service.
Should have a good understanding of the service desk operations.
Strong command management to increase customer satisfaction.
Exposure to various ticketing tools. The associate must be able to accurately capture customer and network information into our ticketing system.
Night shift (inclusive of public holiday) support is required.
Exposure to using remote tools for troubleshooting the issues faced by the customer.
Working knowledge in MS Office applications, specifically MS Excel.
Got what it takes? Click "Apply" to submit your resume.
GECO Asia is a specialist IT Expert Resources Provider connecting our customers who are high performance technology teams or future oriented organizations with qualified technology experts. Our consultants solve complex business problems with these innovation seeking companies with digital transformation technology solutions.
We also help aspiring technology consultants by connecting them to stimulating and cutting edge projects. We provide our consulting workforce a supportive work environment and a collaborative work culture.
GECO Asia

Taguig City, Metro Manila
Permanent
Full-time