tsr / sr Customer care representative (us hrs) php 25-29k #mrioOutsource Accelerator

Salary Details
PHP 29,000
Job Address
St. Francis Square Building Julia Vargas Ave., corner Bank Drive Ortigas Center, Metro Manila 1550
Job Description
About Us:
Outsource Accelerator is the trusted source for independent information, advisory and expert
implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority
and we offer the world’s leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses
– clients – across the globe. We continue to provide world-class talent to help small and medium-
sized enterprises successfully build their offshore team in the Philippines.
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About the Client:
Our client’s services and consulting personnel are capable of assisting the customers with support
and service needs all around the globe. Our client’s extensive network of experts can provide local
operational support, technical support, and a wide range of consulting services.
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Job Description:
The TSR / SR. Customer Service Representative is responsible for providing professional, timely,
consistent and efficient customer service to clients. The department embraces PRIDE (Personal
Responsibility In Delivery Excellence) as a quality culture driver.
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Job Responsibilities, Duties & Core Functions:
Excellent interpersonal skills commanding both strong verbal and written communication skills
Ensure the timely and accurate responses to all incoming phone and email inquiries and requests,
including billing and crediting issues
Input data into dosimetry database of information relating to customer inquiries, contacts, new
orders, changes, cancellations, etc., as needed.
Ability to use multiple internal systems during the course of a day to provide quality customer
services.
Provide timely feedback to direct management regarding service failures or customer concerns.
Special projects as assigned.
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Other Functions & Responsibilities:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.
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Required Knowledge & Skills:
Education & Knowledge
3-5 years of experience in a fast pace demanding customer service environment.
Some college courses.
Knowledge of Lean Process Improvement.
Experience in a manufacturing Customer Service environment
Experience in an ERP order management environment is a plus
Outstanding cross-functional communication skills, written and oral.
Strong Attention to detail skills
Exceptional cross-functional collaboration skills
Exceptional follow up and follow through skills
Professional “gets things done” mindset
Initiative to learn, apply and grow new skills
Excellent reading skills.
Strong listening skills
Strong data entry skills.
Solid mathematical skills and/or ability to interpret invoices.
A positive, proactive customer satisfaction mindset and attitude.
The ability to perform well in a team environment.
Consistent Attendance/Punctuality a MUST!
Proficiency with common office software, such as Microsoft Office; and hardware, such as a PC.
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Competitive Salary: PHP 25,000.00 - PHP 29,000.00 per month
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COVID-19 considerations:
In the interest of everyone’s health and wellbeing, we ensure compliance to the health and safety
protocols for our onsite employees. Physical distancing, wearing of face mask, and 1 to 2 meter-distance
between workstations are strictly implemented.
 
Job Requirements
Computer Savvy, Client Oriented Skills, Listening Skills, Problem Solving Skills, Creative, ERP, CSR, TSR, Good English Communication Skills , Attention to Detail
Job Type
Customer Service/BPO
Working Hours
08:00 AM to 05:00 PM
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NCR, Metro Manila, Pasig, Philippines
3 Years
Full-time
PHP 29,000
High School Graduate
3 Vacancies