Technical Support RepresentativeAcquire Intelligence

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!A BIT ABOUT YOU· Strong customer service orientation with attention to detail specific to consumer electronics.· Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but not required.· 2+ years technical inbound call center experience or demonstrated equivalent work experience.· Problem solving and critical thinking skills.· Great multi-tasking skills.· Prioritize and effectively manage time.· Flexible work schedule- Candidates must be available to work weekend shifts.· Positive attitude and excellent interpersonal skills.· Good oral and written communication.· Good judgment and independent decision making.· Work effectively with windows-based computer systems. MAC experience a plus.· Great active listening skills.· Effectively interact in a professional and courteous manner with customer.· Demonstrate initiative and interest in self-development is a huge plus.· Strong critical thinking skills and ability to identify and solve problems with minimal oversight.· A CSAT champion/top performer.· With a knack for multi-tasking.· Able to solve problems and work under minimal supervision.Adept in learning new workflows and additional tasks/assignments.Join the A-Team and experience the A-Life!
Acquire Intelligence

Pasig City, Metro Manila
Permanent
Full-time