Technical Support Representative | non-voice | bgc, taguigEastvantage Business Solutions Inc.

Answers tickets focusing on consumer products and service questions within required time frames in a professional manner with accurate and complete information.
Provides Tier 1 & 2 technical support through e-mail/chat.
Resolves product or service problems by clarifying the customer's complaint.
Selects and explains the best solution to solve the problem of the customer.
Analyze customer queries and quickly form solutions to deliver high-quality service to ensure customer satisfaction.
Maintains customer records by updating account information.
At least 2 years of experience working as a customer service/technical support representative in a BPO environment.
Has excellent English communication skills
Good customer service, multi-tasking, and problem-solving skills
Willing to work on-site (BGC, Taguig) on a Night Shift schedule.
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 1 opening Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time