technical customer support ic2 ( Work From Home)TSG Outsourcing

How to Apply:
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https://forms.gle/UwbRCBTnF6WVuuRP8
 
Technical Customer Support IC2 - (Work From Home)
Rate: $6/hr, and earn 60,000 PHP +/month.
Schedule: Tuesday - Saturday: 6:00 PM - 2:00 AM PST with 30-Min Unpaid Lunch and Two 15-Min Paid Breaks
 
Responsibilities:
 
Provide Technical Support to Customers:
Diagnose and resolve moderately complex issues related to web development, deployment pipelines, and platform configurations.
 Assist customers with troubleshooting errors related to static site generators (e.g., Gatsby, Next.js), serverless functions, and CI/CD workflows. 
Provide clear, actionable guidance to customers, ensuring they feel supported and empowered. 
Collaborate and Escalate:
Collaborate with cross-functional teams to address recurring issues and propose process or product improvements. 
Escalate advanced technical issues to senior team members or Engineering with detailed documentation to ensure timely resolution.
Contribute to Knowledge Resources:
Create and update customer-facing documentation, troubleshooting guides, and FAQs to enhance self-serve resources. 
Maintain and improve internal resources to streamline ticket resolution and onboarding for team members. 
Participate in Team Initiatives:
Contribute to projects aimed at improving support workflows, developing new tools, or enhancing the customer experience. Provide feedback on platform improvements and feature requests based on customer trends and experiences.
Qualifications:
2+ years of experience in a technical support or customer-facing technical role, with hands-on experience using the Netlify platform. 
Proven ability to deploy and troubleshoot personal or professional projects on Netlify, including static sites and serverless functions.
 Familiarity with modern web development technologies, such as HTML, CSS, JavaScript, APIs, and static site generators (e.g., Gatsby, Next.js). 
Experience with version control systems like Git and knowledge of CI/CD workflows. 
A problem-solving mindset with a proactive approach to identifying and addressing customer challenges. 
Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences. 
A collaborative and team-oriented attitude, with a passion for delivering exceptional customer experiences.
Good To Have Qualifications:
Knowledge of DNS, CDN configurations, and basic cloud hosting concepts
 Experience debugging and resolving common issues with third-party integrations (e.g., OAuth, API configurations). 
Familiarity with analytics, A/B testing, or performance optimization tools for web applications.