Technical customer support engineerFluent Trade Technologies

Description
Position Overview:
The Sr. Support Engineer will be responsible for providing Level 1/2 high quality and effective support to Fluent's rapidly growing customer base.
Terms:
work from home, remote only,
7 am - 4 pm from Mon to Fr, PHL time
Responsibilities:
• Respond to customers' inquiries relating to information, product functionality and issues.
• Log and classify all calls and requests for assistance in Service Now
• Recognize and escalate recurring problems, inferior processes or outdated procedures.
• Perform configuration modifications, documenting troubleshooting and problem resolution steps.
• Work on assigned customer integration projects
REQUIREMENTS
• Unix/Linux and FIX protocol knowledge required. Ability to analyze log files. Knowledge of regexp, processes.
• Knowledge of scripting - at least one of Bash, Python, Perl or CShell
• Basic network knowledge - Telnet, TCP/IP
• Ability to communicate and engage effectively, verbally and in writing, in English.
• Excellent analytical skills with the ability to solve problems and develop solutions.
• 3-5 or more years of experience in support/technical role in financial markets.
• Experience in customer project management (PMP qualification) preffered
• Strong Advantages: Financial background: FIX protocol, eFx, Jira ,SVN
You can also apply at our website job section
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English
Knowledge: Linux
Availability for travel: No
Availability for change of residence: No

Manila, National Capital Region ·  Today, 08:11 AM
Work type
Home Based