Supervisor, it service centerCardinal Health
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 17/01/2026
Deadline: 14/06/2022
What the IT Service Center contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
The IT Service Center resolves client/customer technical issues through virtual, real-time communication with clients/customers in accordance with service level objectives, processes, and procedures. This job family serves as a liaison between the client/customer and other internal Information Technology resources to resolve business issues related to technologies and, as necessary, escalates complex and large-scale issues to other job families. IT Service Center maintains a knowledge repository which is maintained for use across IT to assist in supporting clients/customers.
Provides leadership and directions to IT support team
Provides technological support to the organizations internal/external users of computer applications and hardware.
Promotes continuous improvement; this may involve others in a planned process improvement efforts and measures and drive efficiency the IT tier 1 support operations
Analyze IT Support activities and develop tool and process improvements to optimize the service and performance.
Manages IT staff performance, quality, productivity and ensure that standards are met
Answers questions regarding system procedures, online transactions, systems status, and downtime procedures.
Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
Collaborates with network services, software systems engineering and/or applications development to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Qualifications
At least 2 full years of experience as IT Supervisor or Manager, preferably Service Delivery and Support Desk
5+ years' experience in related IT field preferred
ITIL Foundation certification, preferably.
Excellent communication skills with lateral, internal, and external customers
Possess strong project management skills with attention to detail
Ability to read and comprehend technical materials and documentations and apply their contents to solving hardware and software problems
Bachelor's degree in related field or equivalent work experience
What is expected of you and others at this level?
Strong and independent leadership skills with the ability to manage and complete varying priorities at the same time and delegate effectively.
Comprehensive knowledge of PC hardware platforms, software, applications its components, peripherals, repair techniques and the use of diagnostic tools for troubleshooting problems.
Ensuring that user requests and incidents are effectively resolved either directly or by assignment to the appropriate technical support group or tiers.
Coordinates and supervises the daily activities of IT support operations, or business support staff.
Administers and executes policies and procedures in accordance to the company standard.
Ensures employees operate within guidelines.
Decisions have a direct impact on work unit operations and customers.
Frequently interacts with subordinates, customers, and peer groups at various management levels.
Interactions normally involve information exchange and basic problem resolution.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
The IT Service Center resolves client/customer technical issues through virtual, real-time communication with clients/customers in accordance with service level objectives, processes, and procedures. This job family serves as a liaison between the client/customer and other internal Information Technology resources to resolve business issues related to technologies and, as necessary, escalates complex and large-scale issues to other job families. IT Service Center maintains a knowledge repository which is maintained for use across IT to assist in supporting clients/customers.
Provides leadership and directions to IT support team
Provides technological support to the organizations internal/external users of computer applications and hardware.
Promotes continuous improvement; this may involve others in a planned process improvement efforts and measures and drive efficiency the IT tier 1 support operations
Analyze IT Support activities and develop tool and process improvements to optimize the service and performance.
Manages IT staff performance, quality, productivity and ensure that standards are met
Answers questions regarding system procedures, online transactions, systems status, and downtime procedures.
Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
Collaborates with network services, software systems engineering and/or applications development to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Qualifications
At least 2 full years of experience as IT Supervisor or Manager, preferably Service Delivery and Support Desk
5+ years' experience in related IT field preferred
ITIL Foundation certification, preferably.
Excellent communication skills with lateral, internal, and external customers
Possess strong project management skills with attention to detail
Ability to read and comprehend technical materials and documentations and apply their contents to solving hardware and software problems
Bachelor's degree in related field or equivalent work experience
What is expected of you and others at this level?
Strong and independent leadership skills with the ability to manage and complete varying priorities at the same time and delegate effectively.
Comprehensive knowledge of PC hardware platforms, software, applications its components, peripherals, repair techniques and the use of diagnostic tools for troubleshooting problems.
Ensuring that user requests and incidents are effectively resolved either directly or by assignment to the appropriate technical support group or tiers.
Coordinates and supervises the daily activities of IT support operations, or business support staff.
Administers and executes policies and procedures in accordance to the company standard.
Ensures employees operate within guidelines.
Decisions have a direct impact on work unit operations and customers.
Frequently interacts with subordinates, customers, and peer groups at various management levels.
Interactions normally involve information exchange and basic problem resolution.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
Cardinal Health
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Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Cardinal Health
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Cardinal Health jobs
Taguig, Metro Manila
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