sr. renewals Account representativeOpenText

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
This position has a strong focus on communication as well as selling skills as it is the customers' renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.
What you will do:
Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines
Follow up with customers to ensure maintenance is renewed
Receive, review and process incoming POs and payments
Providing regular reports on progress to management
Respond to internal or external enquiries and follow-up with customers (primarily by phone)
Develop business relationships with Account Executives and other internal stakeholders
Attend product specific, and Renewal Specialist related training
Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
Provide and maintain accurate records and documentation on all transactions and contracts
Additional duties as required
Proven experience in a related field
What it takes:
Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
Proficient in e-mail correspondences
Solid sales skills with a customer focus
Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
Experience in an outbound phone sales/support role
Skilled with calculations
Willingness to take on ad hoc responsibilities
Computer literate with Microsoft Office
Experience in Microsoft Dynamics - Great Plains or SAP is an asset
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
OPENTEXT - THE INFORMATION COMPANY
Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.
From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.
It's our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.
Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.
Benefits
Our employee programs prioritize employees' well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.
Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.
Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.
Explore your career and your potential. Become an OpenText Voyager.
OpenText

Makati City, Metro Manila
Permanent
Full-time