sr cloud Service mgt specDeltek Systems

Company Summary
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rel
y on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com
Position Responsibilities
Deltek is actively seeking to hire an ITIL Change Manager to join our rapidly growing team. This position reports to Sr. Manager, Global Cloud Service Managements and is offered on a full time remote basis. The Change Manager will be responsible for planning, developing, executing upon, and tracking change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, data analytics, and change process and procedures reinforcement.
Chair the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings
Own, plan, execute, escalate and facilitate various steps of the process as needed to ensure that changes are executed seamlessly and to minimize unpredicted impact from change
Day to day execution of Change Management delivery for Cloud Operations; controlling the lifecycle of all Changes
Develop, improve, document, and communicate the change process and policies
Collect change process metrics; design and implement process improvement measures to drive efficiencies and effectiveness in executing changes
Maintain the quality of the CMDB and work with stakeholders to ensure all Configuration
Items are up to date
Share best practices, cross-train staff, and ensure that customers and key stakeholders are kept informed during the change request process
Assist or partially own other ITIL Service Transition or Operation processes, such as configuration management
Ensure strong, clear and effective communication across all stakeholders
Complete ad-hoc and ongoing projects on an as-needed basis
Build strong relationships with stakeholders and conduct regular meetings to collaborate, solicit feedback, and share insights as to the performance of the change practice
Cross train in other areas of Service Management including Incident and Problem Management; act as a back up to these functional areas
Qualifications
Minimum 5 years of IT experience in technical operational role(s), with at least 3 years as a
Change Manager
Technical understanding of a variety of OS and technologies (example: Windows, Unix, virtualization, cloud computing, database technologies, networks, and back-end infrastructure)
General understanding of the software development life cycle, the implications, and how to evolve standard change management to accommodate release management continuous integration
Strong communication skills with the ability to translate technical terms into business impact
ITIL Foundation and Intermediate Certification in ITIL Service Transition Lifecycle and Release,
Control and Validation Capability
Change Management in a large-scale environment
High attention to detail and organizational skills
Team player and willingness to work toward individual and team goals
Ability to work 8am-5pm or 9am-6pm EST
Deltek Systems

Makati City, Metro Manila
Permanent
Full-time