sr client service DELIVERY analystIntrado

Job Description For this opening we will consider candidates from the following locations: MAKATI CITY, PH |
Acts as the primary point of contact for web hosting requests for assigned client portfolio;
Works closely with Product Specialists and Sales Executives to provide web hosting product support for assigned clients;
Maintains/updates the content and/or code of client websites, and provides flawless execution of web hosting client requests;
Educates and trains clients on new product features, enhancements, and industry best practices;
Conducts proactive client outreach around web hosting campaigns, as assigned by management;
Documents and tracks all client interactions within Intrado's CRM system;
Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries;
Participates on department wide initiatives;
Prepares for and participates in Service Account Reviews;
Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates.
Intrado

Makati City, Metro Manila
Permanent
Full-time