spanish Customer Service Representative | start date: 28 december 2020transcosmos Information Systems Inc. (TCIS)

Location: Office based in McKinley Hill (Work-from-Home also available)
Languages: Spanish and English
As a Customer Service Representative, you will be primarily responsible for providing front-line customer support for a world leading fashion and watch designer!
You'll provide exceptional technical, e-commerce and after-sales support to customers from North America, Asia and Europe via phone, chat and/or email. You'll be trained to become an expert in the companies premium products and services, respond to customer enquiries and process orders/returns.
Key Tasks and Responsibilities:
• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
Requirements:
• At least High school diploma or equivalent
• 2yrs+ Customer Care experience
• Excellent written and verbal communication
• Positive and enthusiastic personality and approach to work
• Ability to apply creativity to resolving problems
• Willing to learn new skills and grow with the company