Social Media management specialistMomentFeed
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 08/03/2021
MOMENTFEED HAS OPENED AN OFFICE IN CEBU!
This is your chance become a MomentFeeder working directly for a Santa Monica, California based SaaS software company and multiple award winner for both our solutions and our workplace culture.
ABOUT MOMENTFEED
MomentFeed is the leader in enterprise, software-as-a-service (SaaS) localized marketing solutions. Our digital marketing platform connects brands and consumers at the local level. The platform empowers multi-location global brands to capture local audiences, engage with consumers in authentic and locally relevant ways, and measure campaign performance down to the point of sale. MomentFeed helps marketers succeed in the mobile era by unifying Facebook, Foursquare, Google, Instagram, Twitter, Yelp and other social platforms for efficient management across all business locations.
IS MOMENTFEED FOR YOU?
If you want to be an integral part of a rapidly growing, cutting-edge California technology company with venture capital backing and huge growth potential that believes in taking risks and that revolutionary ideas can come from anywhere and anyone, MomentFeed may be a fit for you.
THE ROLE
The Social Media Management Specialist, internally known as the Community Management Specialist, at MomentFeed provides a great opportunity to grow your career and develop a wide array of skills. You will be playing a critical role in the ongoing management of our customers online presence, management of their social presence and online reputation. You will be the face and voice of our brands to their customers!
We are looking for a qualified Social Media Management Specialist to join our team. If you’re a perfectionist when it comes to words, experienced in social media engagement and reputation management, and talented with excel and powerpoint - we would like to meet you! Our ideal candidate has exceptional oral and written communication skills with previous social media experience. Someone who loves to help out customers and knows how to respond when they have a problem - and when to let a client know a customer is unhappy. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
YOU WILL:
Respond to large amounts of ratings and reviews across networks (Facebook, Google, Yelp, TripAdvisor) through the MomentFeed platform
Publish content, events, and replies on Facebook, Google, Instagram, Yelp, Twitter
Be extremely detail oriented and follow exact client guidelines for responding to reviews and flagging reviews for client escalation and follow up
Have excellent judgment on how to respond to customers on social media and reviews, and what to avoid responding to in order to protect the brand and avoid risk
Tailor reviews to make responses personal and customized based on the review or comment
Meet personal/team targets and responding quotas while maintaining high accuracy
Prepare monthly reports in Powerpoint and Excel by collecting and analyzing data, know how to interpret changes in data to summarize trends for the client
Compile ad hoc client reporting requests to support the sales team
Follow communication procedures, guidelines and policies
Use telephones, email, text, to reach out to clients to verify information or for escalation
Recommend operational adjustments to client by observing trends and analyzing customer insights
YOU MUST HAVE:
Experience with social media and online reputation management
Proficient English-Speaking Skills: MUST be able to speak and write nearly NATIVE English
Proven customer support experience (writing being the highest priority)
Experience with Google, Facebook and Yelp Reviews
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
Proficiency with gathering data in Excel, reporting dashboards, and Powerpoint
Proficiency with analyzing data, identifying trends in the data, and building the reports
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
College degree
Full-Time position(s) available only
Applicants must be willing to work in Cebu City; no remote positions available
Schedules available:
Night Shift 1:
9pm - 6am
Monday - Friday
Night Shift 2:
12am - 9am
Monday - Friday
Flex Shift:
12am - 9am
Saturday – Wednesday
MOMENTFEED BENEFITS:
Competitive Pay
Company Paid Health Insurance
Paid Time Off
Weekly catered lunches at the office
Opportunity for career growth and to work directly for a venture capital funded California software company
This is your chance become a MomentFeeder working directly for a Santa Monica, California based SaaS software company and multiple award winner for both our solutions and our workplace culture.
ABOUT MOMENTFEED
MomentFeed is the leader in enterprise, software-as-a-service (SaaS) localized marketing solutions. Our digital marketing platform connects brands and consumers at the local level. The platform empowers multi-location global brands to capture local audiences, engage with consumers in authentic and locally relevant ways, and measure campaign performance down to the point of sale. MomentFeed helps marketers succeed in the mobile era by unifying Facebook, Foursquare, Google, Instagram, Twitter, Yelp and other social platforms for efficient management across all business locations.
IS MOMENTFEED FOR YOU?
If you want to be an integral part of a rapidly growing, cutting-edge California technology company with venture capital backing and huge growth potential that believes in taking risks and that revolutionary ideas can come from anywhere and anyone, MomentFeed may be a fit for you.
THE ROLE
The Social Media Management Specialist, internally known as the Community Management Specialist, at MomentFeed provides a great opportunity to grow your career and develop a wide array of skills. You will be playing a critical role in the ongoing management of our customers online presence, management of their social presence and online reputation. You will be the face and voice of our brands to their customers!
We are looking for a qualified Social Media Management Specialist to join our team. If you’re a perfectionist when it comes to words, experienced in social media engagement and reputation management, and talented with excel and powerpoint - we would like to meet you! Our ideal candidate has exceptional oral and written communication skills with previous social media experience. Someone who loves to help out customers and knows how to respond when they have a problem - and when to let a client know a customer is unhappy. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
YOU WILL:
Respond to large amounts of ratings and reviews across networks (Facebook, Google, Yelp, TripAdvisor) through the MomentFeed platform
Publish content, events, and replies on Facebook, Google, Instagram, Yelp, Twitter
Be extremely detail oriented and follow exact client guidelines for responding to reviews and flagging reviews for client escalation and follow up
Have excellent judgment on how to respond to customers on social media and reviews, and what to avoid responding to in order to protect the brand and avoid risk
Tailor reviews to make responses personal and customized based on the review or comment
Meet personal/team targets and responding quotas while maintaining high accuracy
Prepare monthly reports in Powerpoint and Excel by collecting and analyzing data, know how to interpret changes in data to summarize trends for the client
Compile ad hoc client reporting requests to support the sales team
Follow communication procedures, guidelines and policies
Use telephones, email, text, to reach out to clients to verify information or for escalation
Recommend operational adjustments to client by observing trends and analyzing customer insights
YOU MUST HAVE:
Experience with social media and online reputation management
Proficient English-Speaking Skills: MUST be able to speak and write nearly NATIVE English
Proven customer support experience (writing being the highest priority)
Experience with Google, Facebook and Yelp Reviews
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
Proficiency with gathering data in Excel, reporting dashboards, and Powerpoint
Proficiency with analyzing data, identifying trends in the data, and building the reports
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
College degree
Full-Time position(s) available only
Applicants must be willing to work in Cebu City; no remote positions available
Schedules available:
Night Shift 1:
9pm - 6am
Monday - Friday
Night Shift 2:
12am - 9am
Monday - Friday
Flex Shift:
12am - 9am
Saturday – Wednesday
MOMENTFEED BENEFITS:
Competitive Pay
Company Paid Health Insurance
Paid Time Off
Weekly catered lunches at the office
Opportunity for career growth and to work directly for a venture capital funded California software company
Other Info
2 to 4 Years Experience
Submit profile
MomentFeed
About the company
Position Social Media management specialist recruited by the company MomentFeed at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Social Media Management Specialist or MomentFeed company in the links above