service Management analyst, apjTrustwave

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit .
Work hours will be local business hours (PHT)
The Service Management Analyst will have responsibilities for owning, maturing, training, and implementing ITIL processes in a Managed Security Services organization. Within the ServiceNow platform focusing on developing automation to improve or replace existing processes and procedures to be more efficient and productive. Our mission is to improve quality of Service Delivery of our Managed Security Services organization.
Skills and Experience
Experience with ITIL process and implementation
Experience with processes designing and writing skills.
Experience in ServiceNow
Experience in Incident, Change, Problem and Major Incident Management
Meet with and provide technical assistance to stakeholders.
Analysis and documentation of current environment and the development of business cases to support overall efficiency of organization Managed Support Service systems and operations.
Soft Skills
Self-managed, but team oriented
Focus on business priorities
Communication skills
Interpersonal skills
Time management skills
Excellent analytical thinking and problem-solving skills
Strong project management skills and detail oriented
Proactive - Anticipate risks or issues and communicate them
Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Trustwave

Makati City, Metro Manila
Permanent
Full-time