Service desk voice supportAccenture Thailand

Company Description
 
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
 
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
 
Responsibilities
Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
Liaise with other support teams as necessary to resolve customer requests or incidents
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Qualifications
Graduate of any Bachelor’s degree
Undergraduates with 2 years of college education plus 6 months of relevant work experience are welcome to apply
With good knowledge and skills in IT
Interest in providing technical support and assistance to clients and end-users via call, chat and email
Excellent written and verbal English communication skills
What we offer:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Night Differential
Allowances
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment
*Terms and conditions apply

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1 Year or less Experience